Rental FAQs - Payments
How do I book?
Booking is completely self-serve and instant on our website. Select your package, choose your dates, and check out. The calendar blocks out your plinths immediately—no quote-and-wait loop.
What is your minimum rental period?
Our rentals run on a3-day cycle:
- Day 1 – Pick-up / Delivery
- Day 2 – Event Day
- Day 3 – Return / Collection
Need extra time for set-up or teardown. Additional days are charged at the regular base fee per day.
What payments are taken at checkout?
At the time of booking we charge a non-refundable deposit (listed on each product page). This locks in your dates and iscreditedagainst your final invoice.
When is the balance due?
The remaining rental fee plus delivery (if applicable) and any extra charges is processed at return using the card on file. You’ll receive an e-mail reminder and a copy of the invoice.
Do you place a damage hold?
Yes. When you or our driver receive the plinths, we place a temporary hold for the replacement value on your card—think of it as a security deposit. The hold is automatically released within 24 hours of the plinths returning in good condition.
How is delivery calculated?
Delivery and pick-up are priced per order based on distance from our Toronto location and the number of plinths. The exact fee is shown at checkout once you enter the venue address. Store pick-up is always free.
What if I need to cancel or change my date?
Date changes are free up to 5 days before pick-up. Cancellations more than 5 days out forfeit the booking deposit; inside 48 hours the full rental fee is non-refundable because the plinths are already reserved and prepped.
Rental FAQs - Other
Can I pick up the plinths myself?
Yes, you can pick up the plinths at our location. Please select free pickup at checkout.
What happens if a plinth is damaged?
Minor surface scuffs are covered—just let us know. Breaks, chips or structural damage are billed at retail cost minus the rental fee. If that happens, we simply charge the card on file using the existing damage hold.
Can I paint or cover the plinths?
Only removable décor—flowers, candles in vessels, museum gel, low-tack vinyl—is allowed. Painting, drilling or permanent adhesive is not permitted and will be treated as damage.
Are they stable and suitable for outdoors use?
They’re engineered for indoor use. For patios or marquees, we can add concealed base weights (no extra charge).
What colours do you rent?
Matte white is our standard. Custom paint finishes start at $45 per plinth and need 10 days’ notice.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
Weight capacity?
Load-tested to 100 kg (220 lb) on the centre of the top surface.
Do you rent glass tops or risers?
Yes—some accessories like acrylic or glass discs, museum gel, and felt pads are available as add-ons at checkout.
Need Something Custom?
Need more plinths, custom heights, shapes, or a last-minute rescue?